It urged all banking customers to remain vigilant against possible fraud and to: “Customers should however remain aware fraudsters can impersonate a bank and contact customers and pretend to be their bank since they may know their ID and their cell numbers,” it said. “Of importance is that our customer’s banking credentials have not been breached, so fraudsters will not be able to access any of our customers’ banking details.”Īfrican Bank said it has enhanced its security measures to protect customers. “This breach of personal information does impact our credit customers because we have to, by law disclose all details of customers who have credit with us to three credit bureaus, one of which is the Experian credit bureau,” the bank said. “The compromise of personal information can create opportunities for criminals to impersonate an individual but does not provide access to a customers’ banking account or details,” it said. Here are the specifics from each of the banks:Īfrican Bank confirmed its clients were affected by the breach, meaning certain customers’ personal information, including the likes of identity numbers, mobile numbers etc, has been compromised. In response to the breach, banks have told their customers to take various security measures – such as changing passwords and registering with South Africa’s fraud prevention services. Our investigations do not indicate that any misappropriated data has been used for fraudulent purposes.”Įxperian added that its investigations show that the suspect had intended to use the data to create marketing leads to offer insurance and credit-related services. “We can confirm that no consumer credit or consumer financial information was obtained. “The services involved the release of information which is provided in the ordinary course of business or which is publicly available.” “Our investigations indicate that an individual in South Africa, purporting to represent a legitimate client, fraudulently requested services from Experian,” the company said in a statement. The breach has been reported to authorities, and South African banks have been working with Experian and South African Banking Risk Centre (Sabric) to identify which of their customers may have been exposed to the breach and to protect their personal information, even as the investigation unfolds. South Africa’s major banking groups have responded to the major data breach at credit bureau Experian, where the personal details of as many as 24 million South Africans were exposed to a third party.Įxperian, a consumer credit reporting company, said on Wednesday (19 August) that it experienced a breach of data which has exposed some Personal information of as many as 24 million South Africans, and 793,749 business entities, to a suspected fraudster. Standard Bank, Absa and FNB respond to massive data breach in South Africa Tweet
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